Refund policy
Returns and refunds
If something is wrong with your order, we will make it right—and it will not cost you anything.
Order processing
Please allow 2–7 business days for order processing and preparation.
If your order arrives damaged, misprinted, or incorrect
You may choose a complimentary replacement or a full refund, including any shipping charge you paid.
Email hello@thespasnob.com within 30 days of delivery and include:
- Your order number
- A clear photo of the item with the artwork visible
- A photo of the packing slip, packaging, or shipping label if you received the wrong item
We aim to reply within 1–2 business days. In most cases, you will not need to send the item back.
If the size is not right
Contact us within 30 days of delivery. If the item is unworn and unwashed, we will provide one complimentary replacement in the size you need, in the same design and color, subject to availability. Cash refunds are not available for sizing mistakes.
In most cases, we will not ask you to return the original item. Please pass it along to someone who will wear it or donate it.
The size guide on each product page lists garment measurements. Comparing them with a shirt you already own is the most reliable way to choose, and we are glad to help before you order.
If you change your mind
We do not accept change-of-mind returns for a cash refund after delivery.
If you have just placed an order you no longer want, contact us immediately. We can typically accommodate cancellation requests made the same day, although changes are not guaranteed once an order has progressed.
Cancellations and changes
Email us as soon as possible after ordering. We can typically accommodate size, color, shipping-address and cancellation requests made the same day. Changes are not guaranteed once an order has progressed, but we will always check what remains possible.
Delivery problems
If tracking shows your order as delivered but you do not have it, check with your household and neighbors, contact the local carrier or post office, and allow another 48 hours. Carriers occasionally scan packages before final delivery.
If it still has not appeared, email us and we will investigate with the carrier. If the shipment is confirmed lost and the delivery address was correct, we will provide a complimentary replacement or full refund.
If tracking has not updated for 10 business days, contact us so we can begin looking into it. Domestic packages that have not arrived within 30 days of shipment may qualify for our lost-package resolution.
Address errors
If an incorrect or incomplete address causes a failed delivery, contact us and we will review the available reshipment or refund options. Additional replacement or shipping charges may apply.
What we cannot accept
- Gift cards
- Items marked final sale
- Items that have been worn, washed, altered, or damaged after delivery
- Requests made more than 30 days after delivery
These exclusions do not limit our damaged, misprinted, or incorrect-item guarantee.
How refunds are issued
Once approved, refunds are submitted to the original payment method. Most refunds appear within 5–10 business days after submission, depending on your bank or card issuer.
When the error is ours, a full refund includes the original shipping charge.
Still have a question?
Email hello@thespasnob.com. A person reads it, and we aim to reply within 1–2 business days. If something went wrong with your order, tell us and we will sort it out.