A few useful answers.
Everything you need to know about our tees, sizing, shipping and what happens if something is not quite right. If your question remains mysteriously untreated, email hello@thespasnob.com. A person reads it, and we aim to reply within 1–2 business days.
The tees
What kind of shirts do you use?
Our current tees use the Comfort Colors 1717: a substantial 6.1 oz., 100% ring-spun cotton shirt with a soft-washed, garment-dyed finish. It feels lived-in from the beginning without feeling thin or disposable.
Why does my shirt look slightly different from the website?
Garment dyeing gives each shirt its washed color and relaxed character. Small variations in shade, texture and finish are normal and make each garment slightly individual. Color can also appear different across screens.
Will the color change over time?
Garment-dyed colors may soften slightly with washing and wear. That relaxed, lived-in finish is part of the design. Following the care instructions will help the garment and print age well together.
Fit and sizing
How do the shirts fit?
The fit is unisex, relaxed and intentionally easy. Choose your usual size for a classic relaxed silhouette, size down for a closer fit or size up for a more oversized look.
How do I choose the right size?
Compare the garment measurements in the size chart with a shirt you already like. Lay your shirt flat, measure across the chest and compare that number with the listed width. Measurements are more reliable than relying on a size label alone.
What sizes do you offer?
Current styles are generally available from S through 4XL. Exact size and color availability appears on each product page and may vary by design.
What if I order the wrong size?
Contact us within 30 days of delivery. If the shirt is unworn and unwashed, we will provide one complimentary replacement in the size you need, subject to availability. In most cases, we will not ask you to return the original; please pass it along to someone who will wear it or donate it.
Cash refunds are not available for sizing mistakes, so please consult the size chart before ordering. If you would like help choosing, email us before placing your order.
Ordering
Can I change or cancel my order?
Email hello@thespasnob.com right away with your order number and the change you need. We can typically accommodate size, color, address and cancellation requests made the same day. Changes are not guaranteed once an order has progressed, but we will always check what is still possible.
I entered the wrong shipping address. What should I do?
Email us right away with your order number and the correct address. We can typically accommodate address corrections requested the same day. Changes are not guaranteed once an order has progressed or shipped. If an incorrect or incomplete address causes a failed delivery, additional replacement or shipping charges may apply.
Will everything in my order arrive together?
Usually, but not always. Items in the same order may occasionally arrive in separate packages and receive separate tracking numbers. You will not be charged additional shipping after checkout.
Shipping
Where do you ship?
We currently ship to U.S. addresses available at checkout.
How much is shipping?
Standard U.S. shipping is $4.99 on orders under $75. Shipping is complimentary on orders of $75 or more and is applied automatically at checkout—no code or negotiation required.
When will my order arrive?
Please allow 2–7 business days for order processing and preparation. After shipment, standard U.S. transit usually takes another 2–5 business days. Most orders therefore arrive approximately 4–12 business days after purchase.
These are estimates rather than guaranteed delivery dates. Holidays, weather, inventory issues, quality checks and carrier delays can occasionally extend the schedule.
How do I track my order?
We will email tracking information when your order ships. If your order is divided into multiple packages, you may receive more than one tracking number.
Tracking says delivered, but I do not have my package. What should I do?
First check with your household, neighbors and local carrier or post office, then allow another 48 hours—carriers occasionally scan packages before final delivery. If it still has not appeared, email us with your order number and we will help investigate.
My tracking has not updated. When should I contact you?
If tracking has not changed for 10 business days, email us so we can begin looking into it.
Returns, replacements and refunds
What if my order arrives damaged, misprinted or incorrect?
We will make it right. Email hello@thespasnob.com within 30 days of delivery with your order number, a clear photo of the item and a photo of the packing slip, packaging or shipping label if you received the wrong product.
You may choose a complimentary replacement or a full refund, including any shipping charge you paid. In most cases, you will not need to send the item back.
Can I return a shirt if I change my mind?
We do not accept change-of-mind returns for a cash refund after delivery. If you have just ordered and changed your mind, email us right away. We can typically accommodate cancellation requests made the same day, although changes are not guaranteed once an order has progressed. This does not affect our support for sizing issues or products that arrive damaged, misprinted or incorrect.
Can I exchange for a different design or color?
Complimentary replacements are intended for size corrections in the same design and color, subject to availability. We cannot exchange a completed order for a different design or color simply because preferences changed.
How long do refunds take?
Once approved, a refund is submitted to the original payment method. Most refunds appear within 5–10 business days after submission, depending on your bank or card issuer.
Are gift cards or final-sale items refundable?
Gift cards and items clearly marked final sale are not eligible for change-of-mind returns. This does not affect our guarantee for products that arrive damaged, misprinted or incorrect.
Care
How should I wash my shirt?
Protect the shirt as carefully as you protect your peace:
- Turn it inside out and machine-wash cold with similar colors.
- Use mild detergent and do not bleach.
- Tumble-dry low or hang dry when possible.
- Iron on low from the reverse side, never directly over the design.
- Do not dry-clean.
Contact
How can I reach The Spa Snob?
Email hello@thespasnob.com or use our contact form. Include your order number when writing about an existing purchase. A person reads every message, and we aim to reply within 1–2 business days.
Still deciding whether your question is urgent? Send it anyway. The Treatment Desk will review it within 1–2 business days.